IT Prophets Achieves BMC L1 Support Certification

IT Prophets has recently been added to BMC's short list of partners who provide 1st level support for both Remedy and Service Desk Express customers.

L1 Support can be of great benefit to the BMC customer who is looking for any of the following: 

•  L1 support provided by the company that implemented the solution and therefore has the greatest familiarity with the customer's environment.

• Support by a local vendor

• Support provided by knowledgeable, non-outsourced, product implementers

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