BMC ITSM Express
IT Service Management for the mid-sized business

The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and reduce costs while at the
same time maintaining a competitive advantage are the daily challenges midsized businesses face. The differences lie in the size of budgets, resources and IT maturity that midsized businesses have at their disposal to address these issues. With BMC and IT Prophets, you can.

Business Need

• Move from reactive to proactive service management by having an integrated solution
• Gain control of IT assets and infrastructure to reduce costs while improving service quality
• Manage IT changes more effectively to minimize business disruptions

Our Solution

BMC ITSM Express is a modular solution that integrates our industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. This unique offering gives you the flexibility to buy what you need and when you need it. It
offers out-of-the-box integration between BMC Service Desk Express Suite
and other BMC ITSM Express products to deliver “proactive” service management through the resulting synergy. Unlike other competitors who depend on third party solutions, BMC ITSM Express comprises of all
indigenous components.

The following solution areas make up the ITSM Express Suite:

• Incident and Problem Management - Automates service and request processes and supports core ITIL best practice
• Asset Management and Discovery - Provides extensive and accurate inventory data, reduces compliance risk and optimizes IT assets
• Change and Configuration Management – Provides processes to discover and monitor the state of IT environment and manage changes effectively while meeting the demands of business.
• Performance and Availability Management - Minimizes effort through remote monitoring, and reduces downtime by proactively alerting Service Desk

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