IT Prophets leverages BMC’s Business Service Management (BSM) methodology to provide IT business services management that reduces cost and maximizes business impact. IT Prophets helps you standardize and automate key processes and activities, while also providing information to make better IT decisions. Depending on customer requirements, we will apply one of the following approaches to help you raise service levels for complicated processes such as help desk and change management.

BMC Remedy IT Service Management Suite Integrates ITIL processes with service desk, incident, problem, change, asset, and service level management workflows.

BMC Service Desk Express Suite (Magic) ITIL service desk software for mid-sized business that can deliver improved financial performance, increased manageability, and organizational alignment.

BMC Atrium CMDB Enterprise Manager A blueprint for developing large-scale business services management solutions.