BMC Atrium activates Business Service Management (BSM) by
providing a shared set of enabling technologies that bring business
relevance to your BMC and third-party IT solutions by providing a
single, federated configuration management database (CMDB), business
service model, and common views that provide business relevant views
into IT management. This shared set of technologies provides tighter
integration across the tools that make up your IT environment,
saving your IT organization time and money.
BMC Atrium enables a unified approach to IT management by
providing the following, key enabling technologies for BSM:
·
BMC Atrium CMDB links IT
processes together through a common repository with graphical,
business-relevant views into the IT Infrastructure.
·
BMC Atrium View improves
business views into IT management and performance.
·
BMC Discovery enriches the
Configuration Management Database (CMDB) by automatically
discovering People, Business Processes, Applications and IT
infrastructure data to provide an up-to-date picture of your IT
environment, the people who depend upon it, and the business
processes that make up your critical business services.
·
BMC Run Book Automation
enables IT Operations organizations to automate routine,
labor-intensive, error-prone tasks, leveraging systems, applications
and tools across silos in the operations environment, from trouble
ticketing, fault management, performance monitoring, virtualization
management, CMDB, and more.
·
BMC Analytics for BSM
provides point-and-click analysis and advanced reporting across BMC
Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium
CMDB.
·
BMC Dashboards for BSM
enables the linking of critical IT process into a dashboard view
that provides aggregated performance indicators within a single pane
of glass.
·
BMC Remedy Action Request System
provides a consolidated Service Process Management platform for
automating and managing Service Management business processes. With
its request-centric, workflow-based architecture, AR System is
optimized for efficiencies in Service Management business process
delivery, and includes pre-built modules for notifications,
escalations, and approvals.
